Andisiwe Busakwe

Amberfield City, Heuweloord, Centurion

gigz.co.za/andisiwebusakwe30

Summary

Results-driven customer support and sales professional with experience in remote sales, appointment setting, receptionist duties, and customer solutions support. Skilled in CRM software, communication, relationship management, and handling inbound and outbound customer interactions. Experienced working in remote and hybrid environments while consistently maintaining professional standards, resolving customer concerns, and supporting business growth.

Experience

Inbound Sales Agent · WebAfrica · Sep 2025 – Feb 2026
  • Handled inbound customer sales calls and assisted clients with service enquiries.
  • Escalated customer issues efficiently while maintaining a high level of customer satisfaction.
  • Worked within company processes and sales targets in a remote environment.
Receptionist · Mohsini Law · Jan 2025 – Jun 2025
  • Managed appointment scheduling and calendar coordination.
  • Handled client communication professionally in a legal services environment.
  • Supported administrative operations and remote office coordination.
Tier 1 Agent · Lawnstarter · Jun 2024 – Sep 2024
  • Managed inbound and outbound warm calls with customers.
  • Resolved customer queries and provided efficient service support.
  • Maintained accurate records using CRM systems.
Sales Agent · Circulution · Jul 2021 – Jun 2023
  • Delivered customer-focused sales support and relationship management.
  • Assisted customers with solutions while maintaining company standards.
  • Contributed to positive customer experiences and team goals.
Customer Solutions Agent · Shapiro Shaik Defries & Associates · Jun 2018 – Jun 2021
  • Used CRM tools to manage customer interactions and maintain detailed records.
  • Handled customer cases professionally and ensured accurate communication tracking.
  • Supported customer satisfaction through timely issue resolution.

Education

National Senior Certificate (Matric) · Ugie High School

Skills

Core Skills

CRM Software, Inbound & Outbound Calls, Appointment Setting, Customer Support, Sales & Negotiation, Calendar Coordination, Problem Solving, Remote Work, Time Management