Miss Cathrine Mkhwanazi

Soshanguve

gigz.co.za/catherinezdwa

Summary

Services Consultant with expertise in healthcare administration, medical aid claims processing, and community health services. Experienced in HIV/AIDS counseling, patient care coordination, and administrative support across healthcare and municipal sectors.

Experience

Services Consultant · Private Health Administration/Medical Aid Scheme (PHA) · November 2024 – April 2025
  • Confirming member coverage based on medical plan and policy details
  • Confirming consultation benefits for member and dependents
  • Coding and pricing analysis; checking medical codes for accuracy and verifying associated costs against established fee scheduled
  • Claim adjudication; handling claims rejection, explaining reason for denials and managing appeals processes, and claim reviews for copayment and shortfall
  • Confirming monthly contributions to members and verifying debit order dates and correct amount to be debited
  • Confirming if authorization is being approved or rejected
  • Capturing notes and escalation of queries
  • Reviewing and confirming of new application status
  • Contact the billing department regarding payment allocation and billing dates schedule
  • Answering and directing calls to their specific department
Community Health Service Provider · ElimTablenacle Church · 2022/06 – 2023/06
  • HIV/AIDS counseling and testing
  • Creating treatment plan for patients
  • Making follow ups on patients to ensure treatment is taken correctly
  • Running tests, monitoring viral load and CD4 count
  • Advising patients on living and eating healthy
  • Data capturing
  • Creating campaigns on health outreach
  • Social Gender based violence victims support
Community Satisfaction Survey Coordinator · Thembisile Hani Local Municipality · 2019/01 – 2020/09
  • Provide an easy, cost effective way for municipal government leaders to gather feedback and suggestions concerning service delivery on residents
  • Record survey data
  • Enable residents to share their opinions, perceptions and suggestions regarding municipal services and government specific public issues
  • Help the council identify which of its services or activities need to be improved
  • Provide information, opinions and insight from a wide range of residents
Admin Consultant · Basadzi Personnel and Communications · 2015/03 – 2017/08
  • Answering calls and directing calls
  • Recording meeting minutes
  • Perform reception duties
  • Doing administration and clerical tasks such as scanning and printing documents
  • Interacting with clients and assisting with queries solving
  • Arranging boardroom for meetings

Education

Certificate in Advanced Clinical Care for Management of Advanced HIV Disease/Respiratory Disease · Kheth'Impilo Academy · 2025
Higher Certificate in HIV/AIDS Counselling and Management · Boston City Campus & Business College · 2021
Operate a Computer Workstation in a Business Environment · Rainbow Children Multipurpose Institute · 2010
Matriculated · Dumeleni Senior Secondary School · 2007

Skills

Languages

English - good, Zulu - good, Afrikaans - intermediate, Xhosa - good, Sotho - good, Tsonga - basic

Professional Skills

Detail-orientation, Emphasize communication, Soft touch and empathy, Leadership, Problem-solving abilities, Ability to work effectively in a team, Customer service, Health care policy and regulations

Software Skills

Microsoft Office, Word, Excel, Power Point, Outlook, Google Workspace

Other Experience

Legal transcriptionist, Proof reading and reviewing, Call Centre agent