Duerell Gibbs

Klipspruit West Ext 1, 1811

gigz.co.za/duerellgibbs2

Summary

Customer service and claims professional with over 13 years of experience in insurance claims processing, fraud detection, and customer service across the insurance, logistics, and media industries. Diligent, assertive, and fully committed to delivering efficient, high-quality service. Seeking to join a dynamic team where I can apply my claims administration and customer service expertise while continuing to grow professionally.

Experience

Customer Service and Social Media Consultant · E Media Investment · June 2023 – December 2023
  • Provided technical support to customers
  • Delivered inbound and outbound customer service
  • Managed customer queries and complaints raised via social media
  • Assisted management with escalated client complaints
Customer Service Advisor · DHL Express · July 2020 – October 2020
  • Managed local and international shipments
  • Handled customer queries relating to customs, imports, and exports
  • Tracked and redirected shipments
  • Processed normal, heavyweight, and hazmat shipments
Order Clerk · Smollan · May 2017 – October 2017
  • Captured customer orders received by phone, email, and fax
  • Verified orders for store name, account numbers, quantities, and pricing accuracy
  • Distributed orders to order capturers
  • Delivered customer service support
Case Manager · Europ Assistance · March 2014 – August 2014
  • Registered new claims
  • Dispatched service providers to clients
  • Processed invoicing for service providers
  • Followed up on open claims through to resolution
  • Managed complaints where service delivery did not meet required standards
  • Closed finalised claims
Claims Consultant · Alexander Forbes · September 2013 – February 2014
  • Processed divorce order claims
  • Administered claims via the AF Online system
  • Managed all AF claims across both Alexander Forbes and Khanya funds
  • Processed pro-claims and fund switches
  • Handled customer and payment queries
Claims Consultant · Santam Insurance · November 2012 – January 2013
  • Compiled incident reports
  • Registered new claims
  • Managed both commercial and personal claims
  • Followed up on outstanding claims

Education

Matric · Silver Oaks Senior Secondary School

Skills

Insurance & Claims

Insurance Claims Processing & Registration (Commercial & Personal Claims), Fraud Detection & Risk Assessment, Case Management & Service Provider Coordination

Customer Service

Customer Service (Inbound & Outbound), Complaint Resolution & Query Management, Technical Support & Social Media Customer Care

Administrative & Finance

Invoicing & Payment Processing, Order Capturing & Data Entry

Logistics & Documentation

Logistics & Shipment Tracking (Local & International, incl. Hazmat), Customs, Imports & Exports Documentation

Systems & Technology

CRM & Claims Management Systems