Joyce Mmaphefo Rampeng

Mamelodi East

gigz.co.za/joycemmaphefo1

Summary

Professional and reliable individual with experience in Customer service, Stock Counts, Call Agent and Education support. Organized, detail oriented, and able to work well under pressure while maintaining high standards. Works effectively in a team environment and capable of working independently using own initiative.

Experience

Customer Service consultant · Dischem Pharmacies · January 2016 – May 2018
  • Assisted customers with product inquiries, prescriptions, and over-the-counter medication guidance while adhering to pharmacy protocols and confidentiality standards
  • Handled POS transactions, returns, and queries accurately and efficiently, maintaining cash-up integrity
  • Managed stock replenishment, shelf labeling, and merchandising to ensure product availability and store presentation standards
  • Resolved customer complaints professionally, turning issues into positive experiences to maintain customer loyalty
  • Collaborated with pharmacists and team members to ensure smooth store operations and compliance with health and safety regulations
Call Center Agent · Trans African Connect · March 2019 – March 2020
  • Handled high volumes of inbound and outbound calls, addressing customer inquiries, complaints, and service requests professionally and efficiently
  • Provided accurate product/service information, resolved issues on the first call, and escalated complex cases to supervisors when needed
  • Maintained detailed call logs and updated customer records in the CRM system with 100% accuracy and confidentiality
  • Met and exceeded KPIs for call quality, average handling time, and customer satisfaction through clear communication and problem-solving
  • Worked collaboratively in a fast-paced environment, adapting quickly to changing scripts, systems, and processes
Teacher's Assistant · Leeuwfontein Primary school · December 2020 – June 2021
  • Supported the classroom teacher in delivering lessons for Grades R–7 by preparing resources, setting up activities, and managing learning materials
  • Provided one-on-one and small-group support to students in reading, writing, and numeracy, helping reinforce foundational skills
  • Supervised students during lessons, playtime, and school outings to ensure safety and positive behavior
  • Assisted with marking exercises, recording attendance, and tracking student progress for parent-teacher reports
  • Created a patient and encouraging environment to help younger learners build confidence and stay engaged
Stock Counter · CountIt · February 2022 – September 2025
  • Performed detailed physical stock counts in warehouse environments, verifying quantities, SKUs, batch numbers, and expiry dates against system data
  • Identified and documented discrepancies, damaged goods, and misplaced items with high accuracy to support inventory reconciliation
  • Followed strict counting protocols and double-check procedures to minimize errors and ensure data reliability for clients
  • Operated handheld scanners and maintained precise records while adhering to warehouse safety and confidentiality standards
  • Collaborated with team leads to meet tight deadlines without compromising accuracy, even during high-volume counts

Education

Grade 12/Matric · Vlakfontein High School · 2014
Computer Literacy · University of Pretoria · 2018

Skills

Core Competencies

Time Management, Attention to Detail, Communication, Flexibility

Technical Skills

MS Office suite, POS System, Handheld scanners, Product knowledge

Professional Skills

Call Handling, Classroom Support, Customer Service, Stock Counts

Languages

English, Isizulu, Sepedi