Lerato Padi

Pretoria, South Africa

gigz.co.za/leratopadi13

Summary

Dependable and service-oriented professional with over 4 years of experience in customer service and retail sales. Recently trained in virtual assistance, skilled in handling administrative and support tasks. Strong in multitasking, customer interaction, and delivering high-quality service under pressure. Known for adaptability, professionalism, and excellent communication skills.

Experience

Warm Lead Agent (Remote) · 1Life Insurance
  • Contacted prospective customers who had expressed interest in insurance products.
  • Qualified and screened leads based on eligibility and interest.
  • Answered customer questions and provided accurate product information.
  • Updated and maintained customer records.
  • Followed up with leads to encourage engagement.
  • Worked towards daily and weekly performance targets.
  • Delivered professional customer service in a remote environment.
Appointment Setter (Remote) · Mura Host
  • Contacted prospective clients via phone and online communication channels.
  • Scheduled appointments between prospects and sales representatives.
  • Confirmed appointments and conducted follow-up communication.
  • Maintained accurate records of customer interactions and appointments.
  • Managed calendars and coordinated scheduling.
  • Handled customer inquiries professionally.
  • Worked remotely while meeting productivity goals.
Sales Associate · Miladys - Pretoria, South Africa · Dec 2017 – Oct 2022
  • Provided personalized customer assistance with product selections, inquiries, and returns.
  • Managed high-volume customer interactions with efficiency and professionalism.
  • Adapted quickly to updated systems and procedures to meet sales targets.
  • Resolved customer issues promptly, ensuring satisfaction and loyalty.
  • Conducted accurate stocktaking and inventory checks.
  • Followed up on customer orders to ensure timely delivery.
  • Built strong relationships, enhancing customer experience and retention.
Public Transport Enumerator · Techso PTY (LTD) - Pretoria, South Africa · Jul 2017 – Aug 2017
  • Collected and documented data on public transport usage.
  • Ensured accurate and timely reporting for project deliverables.

Education

High School Diploma · Princess Park Secondary School - Pretoria, South Africa · 2013

Skills

Professional Skills

Customer Service, Sales & Retail Support, Administrative Assistance, Time Management, Effective Communication

Technical Skills

Google Workspace, E-Commerce Tools, Computer Literacy