Lesley Mooketsi Zuma

Kagiso 2, Mogale City, Gauteng, 1754

gigz.co.za/lesleyzuma77

Summary

Customer Service professional with experience in collection management, insurance claims processing, and administrative support. Skilled in handling customer inquiries, data management, and office administration with strong organizational and interpersonal abilities.

Experience

Customer Service Agent · E-Media Investment (ETV) · 01 March 2020 – 28 November 2020
  • Handled customer telephone queries
  • Updated customer information and registers
  • Managed customer complaints
  • Drafted undertakings and appointments
  • Administered finance reports
  • Captured incoming and outgoing data
  • Managed software systems
  • Loaded and assessed customer claims
  • Processed claim cancellations and follow-ups
Customer Service Representative · Aon South Africa (Finrite) · 01 January 2014 – 28 September 2016
  • Handled customer telephone queries
  • Updated customer information and registers
  • Managed customer complaints
  • Drafted undertakings
  • Performed general office administration
  • Typed reports and managed databases
  • Liaised regarding faults or reports
  • Administered finance reports
  • Screened phone calls
  • Updated customer accounts
Collection/Customer Service · NDS Credit Management · 01 June 2012 – 30 January 2013
  • Handled customer telephone queries
  • Updated information registers
  • Managed customer complaints
  • Drafted undertakings
  • Performed general office administration
  • Typed reports and managed databases
  • Liaised regarding faults or reports
  • Administered finance reports
  • Screened phone calls
  • Captured incoming and outgoing data

Education

Media Consultant · Boston City Campus & Business College
Basic Computer Skills · South West Gauteng College
Grade 12 · Jeppe College · 2008

Skills

Technical Skills

Computer Literate, Microsoft Word, Microsoft Excel, Microsoft Access, Microsoft PowerPoint, Windows & Basic Typing, Internet & Emailing, Software Management, Database Management, Handling & Printing Documents

Professional Skills

Highly Organized, Good Leadership Qualities, Telephone Skills (Handling Incoming Calls), People Skills, General Administrative Work, Working Under Pressure, Interpersonal Skills, Effective Problem Solver, Health & Safety Awareness, Tactful & Patient Communicator, Determined, Success Motivated, Work Efficient

Languages

Zulu, English, Sotho