Reabetswe Manamela

Soweto, Johannesburg, Gauteng, South Africa

gigz.co.za/mamabilwe2016

Summary

Driven and solution-oriented customer service professional with robust experience in administrative tasks and technical support. Proficient in problem-solving, conflict resolution, and interpersonal skills, with exemplary time management, communication abilities, and computer literacy.

Experience

Salon Assistant · XOXO Hair Studio · Jan 2017 – Oct 2018
  • Expertly managed appointment scheduling, increasing salon productivity
  • Trained new staff on customer service, enhancing team performance
  • Prepared clients for services, streamlining stylist workflow by 15%
  • Maintained salon cleanliness, ensuring a 95% client satisfaction rate
  • Specialized in resolving customer issues, achieving high retention rates
  • Supported stylists during peak hours, improving overall salon efficiency
Customer Service Professional · Top Care Women's Clinic · Jan 2019 – Dec 2023
  • Resolved client queries with empathy and professionalism, ensuring smooth issue resolution and consistently boosting client satisfaction
  • Resolved client queries with efficiency and empathy
  • Ensured seamless issue resolution for clients
  • Provided empathetic support to enhance client experience
  • Consistently boosted client satisfaction rates

Education

Hairdressing NQF level 4 · Royal Hairstyles Academy & Salon · 2018

Skills

Core Skills

Interpersonal skills, Computer literacy, Problem-solving, Communication

Courses

Customer service specialist course, IT Technical support course, Data entry course, Receptionist course, Basic computer course, Project manager course

Languages

English, Sepedi, Isizulu