Liyema Martins

Johannesburg, South Africa

gigz.co.za/martinsliyema

Summary

Highly driven customer service and sales professional with strong experience in outbound and inbound phone communication, appointment scheduling, and client relationship management. Proven ability to convert enquiries into booked appointments, manage high-volume client interactions, and work effectively in fast-paced, target-driven environments. Experienced in sales, reception, and administrative coordination across legal, retail, automotive auction, and corporate environments. Strong communicator with a track record of exceeding sales targets, building customer trust quickly, and supporting management with CRM-style record keeping and scheduling. Comfortable working remotely in structured, KPI-driven roles involving warm leads, follow-ups, and daily call targets.

Experience

Receptionist & Customer Care Agent · GoBid Online Vehicle Auctions
  • Managed inbound and outbound client calls in a fast-paced customer environment
  • Scheduled appointments and coordinated client interactions with management
  • Supported client onboarding and guided customers through auction processes
  • Maintained accurate customer records and updated internal systems
  • Assisted with administrative coordination and executive support tasks
  • Built strong client relationships leading to improved customer retention
Administrative Assistant / Front desk · MBA Incorporated
  • Managed front desk operations and handled high volumes of client communication
  • Coordinated appointments, schedules, and stakeholder meetings
  • Captured, scanned, and maintained confidential client documentation
  • Liaised with clients regarding documentation and appointment follow-ups
  • Supported attorneys and management with daily operational needs
  • Recognised for reliability, professionalism, and accuracy under pressure
Sales Assistant / Team Leader · Adidas
  • Consistently exceeded personal sales targets through customer engagement
  • Promoted to Team Leader due to strong performance and leadership ability
  • Trained and mentored team members to improve sales performance
  • Managed POS transactions, stock control, and customer service delivery
  • Delivered high-quality customer experiences resulting in repeat business
Examination Assistant / Chief Marker's Assistant · Department of Education
  • Handled sensitive data with accuracy and strict confidentiality
  • Captured and verified learner results and examination records
  • Prepared structured reports and administrative documentation
  • Assisted in examination operations and compliance processes

Education

Advanced Diploma in Business Administration · Tshwane University of Technology
Diploma in Entrepreneurship · Tshwane University of Technology

Skills

Sales & Communication

Outbound & Inbound Sales Calls, Appointment Setting & Calendar Management, Warm Lead Conversion, Sales & Customer Retention, Objection Handling & Client Communication, High-Volume Phone Communication

Administrative & Technical

CRM-style Data Entry & Record Management, Microsoft Office (Excel, Word, Outlook), Administrative & Operational Support, Data Capturing & Reporting, Filing & Record Management, Front Desk & Reception Support

Leadership & Professional

Team Leadership & Coaching, Remote Work Discipline, Debt Collection