Itumeleng Seleka

Brakpan, Gauteng, 1541

gigz.co.za/melengselekais

Summary

Customer Service, Reception, and Contact Centre Professional with 6+ years of experience in inbound and outbound call handling, switchboard operation, sales order processing, and administrative support. Proven record of exceeding sales and customer satisfaction targets, resolving complaints efficiently, and maintaining accurate records using SAP and CRM systems. Conversational in Afrikaans and fluent in English, with a valid driver's license. Strong communicator with a Diploma in Policing and Higher Certificate in Law, bringing sound judgement, discipline, and attention to detail to fast-paced service environments.

Experience

Call Centre Sales Consultant · Spider Orchids · Mar 2024 – Dec 2025
  • Increased sales revenue by 85% through effective needs-based selling and consistent follow-up with prospects.
  • Achieved a 95% customer satisfaction rating by delivering responsive, solutions-focused service on every call.
  • Exceeded quarterly sales targets by 25%, consistently ranking among top performers on the sales floor.
  • Handled high volumes of inbound and outbound calls while maintaining accurate, up-to-date CRM records.
Administrative Assistant · Eric's Roller Hire · Jul 2021 – Sep 2023
  • Processed sales orders and invoices accurately using SAP, supporting smooth order-to-billing workflows.
  • Managed reception duties, including operating the switchboard and liaising telephonically and face-to-face with staff and walk-in customers.
  • Delivered customer service across phone, email, and in-person channels, ensuring prompt and professional responses to enquiries and complaints.
  • Prepared reports, correspondence, and documentation using Microsoft Office to support day-to-day operations.
  • Maintained organised filing systems and records, improving retrieval efficiency and data accuracy.
  • Coordinated meetings and logistics, keeping schedules on track and stakeholders informed.
Call Centre Agent · TMS Corporate Ltd · Apr 2015 – Feb 2017
  • Managed high-volume inbound customer calls in a fast-paced contact centre environment.
  • Resolved customer queries and complaints efficiently, contributing to improved customer retention.
  • Updated and maintained customer records with a high degree of accuracy.

Education

Diploma in Policing · University of South Africa (UNISA)
Higher Certificate in Law · University of South Africa (UNISA)
Grade 12 (National Senior Certificate) · William Hills Secondary School

Skills

Core Competencies

Customer Service, Reception & Switchboard, Contact Centre Operations, Sales Order & Invoice Processing, SAP, CRM Systems, Complaint Resolution, Administrative Support, Microsoft Office (Word, Excel, Outlook), Multi-Tasking Under Pressure, Attention to Detail, Conversational Afrikaans

Languages

Fluent English, Conversational Afrikaans

Other

Valid Driver's License