Masiye Mokgabuki

Soweto, Gauteng

gigz.co.za/mokgabukim92

Summary

Dynamic Store Administrator with expertise in inventory management and operational oversight. Enhanced dispatch efficiency and inventory accuracy through SAP S4 Hana and ERP systems, driving improved delivery timelines. Proven ability to implement safety protocols, ensuring compliance and staff well-being. Exceptional customer service skills combined with strong communication abilities, fostering positive client interactions and team collaboration.

Experience

Store Administrator · LRT Global Projects (Hitachi Energy) · July 2024
  • Oversaw store operations and inventory management using SAP S4 Hana and ERP/EWM systems
  • Managed outbound dispatch, processing picking reservations per user instructions through purchase orders (POs)
  • Facilitated Post Goods Issue (PGI), courier deliveries, and collections, ensuring proof of delivery and documentation accuracy
  • Executed legally authorized ad-hoc duties, including stock movements and bin transfers
  • Streamlined dispatch processes, improving delivery efficiency
  • Enhanced inventory accuracy through systematic management
  • Coordinated successful courier operations, maintaining delivery timelines
  • Maintained compliance with safety regulations through forklift operations
Health And Safety Officer · KASI Enterprise Lab · February 2021 – January 2023
  • Oversaw health and safety protocols for staff and students
  • Maintained daily attendance records per Covid-19 guidelines
  • Ensured sanitisation of all equipment
  • Developed comprehensive safety plan
  • Conducted health and safety training sessions, including emergency fire and evacuation procedures
  • Registered daily attendance of all staff and students
  • Sanitised equipment used by staff and students
  • Compiled and implemented a detailed safety plan
  • Delivered training on emergency fire and evacuation protocols
Health and Safety Officer (Voluntarily Basis) · LEJOELEPOETSOA PRIMARY SCHOOL · March 2020 – January 2021
  • Managed safety protocols and maintained the Safety File
  • Assisted with emergency fire drills and developed the Evacuation Plan
  • Conducted fire extinguisher inspections
  • Ensured availability of masks and sanitizers
  • Performed regular safety inspections
  • Compiled comprehensive Safety File for the school
  • Coordinated and executed emergency fire drills
  • Developed and implemented effective Evacuation Plan
  • Conducted inspections of fire extinguishers
Store Manager · PRESSED IN TIME · June 2019 – March 2020
  • Oversaw daily store operations and ensured efficient stock and quality control
  • Managed invoicing and dispatch processes while driving sales to meet monthly targets
  • Addressed customer inquiries and complaints, enhancing service quality
  • Monitored budgets and operating costs, implementing strategies to attract new customers
  • Spearheaded initiatives that improved customer satisfaction and retention
  • Achieved monthly sales targets through effective team coordination
  • Streamlined invoicing processes, reducing errors by 20%
  • Led training sessions for staff to enhance service delivery
Financial Wellness Advisor · EMPOWERFIN · January 2018 – May 2019
  • Delivered financial wellness presentations and managed administrative duties
  • Facilitated sales processes and oversaw CRM systems
  • Conducted debt reviews and assisted with policy and loan consolidation
  • Guided clients through insurance switching options
  • Drove financial literacy through engaging presentations
  • Streamlined administrative processes to improve efficiency
  • Achieved sales targets while enhancing client satisfaction
  • Implemented CRM solutions to track client interactions
Assistant Store Manager · FLEUR DE JARDIN · January 2017 – December 2017
  • Assisted in daily store operations, focusing on cashier duties and merchandising
  • Oversaw stock and quality control, ensuring optimal product display
  • Compiled rosters and managed staff shifts
  • Handled deliveries and markdowns to maintain efficient store functionality
  • Streamlined stock management processes for improved inventory accuracy
  • Enhanced product visibility, resulting in increased sales
  • Coordinated staff shifts to optimise service delivery
Help Desk Coordinator · SAPS · June 2014 – December 2015
  • Coordinated help desk operations by resolving routine issues and escalating complex ones
  • Documented problems and solutions in the company support application
  • Maintained customer satisfaction through regular status updates
  • Responded to help desk inquiries via phone, email, and in person
  • Resolved over 90% of routine issues on first contact
  • Streamlined documentation processes, improving team efficiency
  • Enhanced customer satisfaction scores through effective communication
  • Managed help desk inquiries, ensuring timely responses
Check Reader · GLOBAL METERING SERVICE · June 2013 – March 2014
  • Conducted meter reading and inspected dials for accuracy
  • Identified defects and illegal connections, reporting findings promptly
  • Disconnected service for vacant premises or non-payment
  • Submitted route book to business office for billing
  • Recorded accurate meter readings for multiple locations
  • Detected and reported illegal connections, enhancing compliance
  • Executed service disconnections as required to mitigate losses
Messenger · VOLKSWAGEN (VW) · April 2012 – May 2013
  • Delivered documents between offices and departments
  • Planned efficient delivery routes
  • Maintained records of mileage, fuel usage, and vehicle performance
  • Assisted with photocopying, binding, and filing tasks
  • Delivered documents efficiently across multiple departments
  • Planned optimal routes, reducing delivery times
  • Maintained comprehensive vehicle performance records
  • Assisted with office tasks, enhancing workflow

Education

Grade 12
Marketing Management
Co-operative Governance
Occupational Health, Safety, and Environment Course

Skills

Technical & Systems

SAP S4 Hana, ERP systems

Store & Inventory Management

Inventory management, Dispatch coordination

Health & Safety

Health and safety

Soft Skills

Customer service, Communication skills, Team collaboration