Nomonde Purity Mlunguza

Wilgeheuwel, Roodepoort 1724

gigz.co.za/mondejali

Summary

Customer service representative with 12 years working experience. An enthusiastic, efficient and experienced worker who pays close attention to detail, possesses excellent interpersonal skills and has the ability to influence decisions and to develop positive internal and external relationships. Enjoys being part of, as well as motivating a productive team and thrives in high pressured and challenging working environments.

Experience

Store Supervisor · Bras n Things · 13/04/2026
  • Welcoming customers and offering assistance, explain use and benefits of product and ensuring customer has a great shopping experience.
  • Providing excellent customer service by answering customer questions to the best of my ability.
  • Processing sale transactions and keeping the store clean and neat.
  • Meet targets and KPIs set through sales.
Store Supervisor · Bras n Things · 15/11/2022 – 15/11/2024
  • Welcoming customers and offering assistance, explain use and benefits of product and ensuring customer has a great shopping experience.
  • Providing excellent customer service by answering customer questions to the best of my ability.
  • Processing sale transactions and keeping the store clean and neat.
  • Meet targets and KPIs set through sales.
Customer Service Agent · Mango Airlines · 01/03/2011 – 31/10/2021
  • Assisted customers with a positive attitude.
  • Always helpful and patient, making sure the customer is well aware of every step that we take regarding their query.
  • Quick response and empathy towards customers.
  • Providing accurate information and resolving issues efficiently.

Education

Matric Certificate · Clairwood Secondary School · 2007

Skills

Communication

Excellent Verbal and Written communication Skills (English), Good Communicator

Professional Competencies

Customer focused, Attention to detail, Ability to work under pressure and manage several priorities at a time, Being courteous and professional at all times, Problem-Solving Skills

Development

Ability to up-skill and learn independently, Ability to work independently in a team