Nwashisimure Angelina Machele

Soweto

gigz.co.za/n-angiemachele

Summary

Dedicated and detail-oriented Administrative and Customer Service professional with experience in data capturing, client communication, record management, and office support within government, education, and banking environments. Skilled in Microsoft Office, customer relations, filing, and administrative coordination. Seeking an Admin Clerk or Office Administrator position where I can contribute strong organisational and communication skills.

Experience

Service Delivery brigade · Department of social development · 02/2024 – 08/2025
  • Maintained effective client communication, ensuring accurate and updated beneficiary contact information.
  • Performed data quality control to ensure accuracy, consistency, and validity of all captured information.
  • Captured and processed data related to Sustainable Livelihood Programme activities.
  • Conducted field visits to collect beneficiary information and verify program-related data.
  • Maintained and updated databases regularly to support reporting and program implementation.
  • Conducted needs assessments to inform program design and improve service delivery.
Tutor · Kliptown Youth Programme · 07/2024 – 11/2024
  • Provided academic tutoring to primary school learners during school days and holidays.
  • Delivered one-on-one learning support to strengthen understanding and confidence.
  • Developed and presented lessons aligned with school curriculum and classroom activities.
  • Assisted learners with homework, assignments, and school projects.
  • Assessed learners' academic levels to tailor support according to individual needs.
  • Offered focused guidance in English and Mathematics to improve performance and skills.
Educator Assistant · Department of Education · 01/09/2020 – 30/08/2022
  • Assisted with classroom activities to support effective teaching and learning.
  • Handled administrative tasks, including making copies, printing, and scanning documents.
  • Typed test scripts, maintained records, and captured learner marks accurately.
  • Ensured a safe, secure, and clean environment within the classroom and around school premises.
Customer service consultant · Nedbank contact centre · 01/08/2015 – 15/12/2018
  • Handled incoming client calls, resolving banking and financial queries efficiently and professionally.
  • Provided accurate account information, including balances for home loans, credit cards, cheque/debit accounts, personal loans, and savings accounts.
  • Achieved a 90% call-answering rate, meeting Service Level Agreement (SLA) standards.
  • Maintained compliance with company risk and regulatory requirements.
  • Delivered clear and informative product explanations to assist customers in making informed financial decisions.
  • Upsold value-adding banking products, aligned to customers' financial needs and goals.

Education

Matriculation · Progress High School · 2008
Core banking and financial services · Cornerstone · 2018
Regulatory Examination 5 · Moonstone · 2016
Long-Term product solutions · Integrity Academy (Class of business) · 2019
Digital literacy · Tshepo 1 million · 2021
Security Officer Training – Grade E & Grade C · TND Risk Management · 2026

Skills

Administrative

Data capturing, Filling and record keeping, Office administration, Document management

Customer Service

Telephone etiquette, Client service

Technical

Microsoft word, Microsoft Excel, Microsoft Outlook, Typing skills

Languages

English, Sotho, Zulu