Ntsoaki Bembe

Johannesburg, South Africa

gigz.co.za/ntsoakib5

Summary

Motivated and detail-oriented Customer Service, Collections, and Administration professional with over 7 years of experience supporting clients across legal, financial, marketing, and educational sectors. Experienced in debt collection, customer retention, account management, and resolving complex customer concerns through professional communication and relationship management. Skilled in using CRM systems such as Salesforce and Zoho, handling support tickets, negotiating payment arrangements, and retaining clients while ensuring excellent customer service. Tech-savvy, adaptable, and committed to delivering exceptional remote support in fast-paced environments.

Experience

Debt Collector, Customer Service & Retention Specialist · The Credit Pros
  • Contact customers regarding outstanding balances and negotiate payment arrangements.
  • Deliver professional customer service while maintaining strong client relationships.
  • Handle retention cases by resolving customer concerns and preventing account cancellations.
  • Manage support tickets and customer interactions using Zoho and Salesforce CRM systems.
  • Assist clients with account updates, payment processing, and financial solutions.
  • Maintain accurate account documentation and ensure compliance with company procedures.
Customer Service & Administrative Officer · Student Ports · Nov 2024 – Oct 2025
  • Respond to student queries via email, phone, and live chat in a timely and professional manner.
  • Manage and update digital student records, forms, and support tickets.
  • Coordinate scheduling of consultations and maintain administrative calendars.
  • Collaborate with internal academic teams to support student success.
  • Ensure accurate documentation and follow-up on all interactions.
Customer Service & Collections Agent · Le Morgan Direct Marketing – Accounts Department · Jan 2022 – Oct 2024
  • Handled payment queries and processed transactions in cloud-based systems.
  • Resolved customer disputes over the phone and issued legal correspondence.
  • Worked cross-functionally with legal and finance teams remotely.
  • Followed up on overdue accounts and negotiated payment solutions.
Customer Support & Debt Collection Agent · TSL Legal (Pty) Ltd · Jun 2020 – Sep 2021
  • Delivered empathetic support for overdue accounts and payment plans.
  • Negotiated settlements and updated CRM systems.
  • Maintained compliance with legal and company policies.
  • Assisted clients with account queries and repayment arrangements.
Client Service Representative · HTN Attorneys · Oct 2017 – May 2019
  • Managed high-volume inbound and outbound calls while assisting client inquiries.
  • Logged case updates and coordinated communication between clients and attorneys.
  • Provided follow-up and account status reports.
  • Maintained professional customer relationships and administrative records.

Education

Matric Certificate · Graceland Education Centre · 2011

Skills

Customer Service & Collections

Customer service & client retention, Debt collection & payment negotiations, Outstanding balance collections, Conflict resolution & customer engagement

Technology & Systems

CRM & cloud platform expertise (Salesforce, Zoho), Ticket handling & case management, Microsoft Office & Google Workspace proficiency, Zoom, Google Meet, Microsoft Teams, and Slack

Communication & Support

Email, phone & live chat support, Administrative support & digital record management, Remote work & virtual collaboration

General Professional

Strong organisational & multitasking abilities, Self-disciplined, reliable, and proactive in virtual environments, Able to work flexible hours and across global time zones