Lindelani Phathela

Soshanguve, Pretoria, Gauteng

gigz.co.za/phathelalindelani93

Summary

Detail-oriented Admin and IT Support professional with hands-on experience in clerical support, customer service, system troubleshooting, and academic programme coordination. Skilled in documentation, communication, record keeping, and working under pressure while maintaining accuracy and efficiency. Seeking to grow within a Generic Management learnership and build strong leadership, supervision, and operational management skills.

Experience

Support Agent Intern · Telesure Investment Holdings (Nimbis) · Jul 2024 – Dec 2024
  • Delivered first-line customer support via calls and email.
  • Investigated and resolved system issues within the Nimbis platform.
  • Escalated bugs to the Development Team for resolution.
  • Managed user rights allocation across multiple systems.
Admin Clerk Intern · Steve Biko - Department of Public Health Medicine · Mar 2023 – Feb 2024
  • Coordinated departmental academic programmes and training functions.
  • Prepared HPCSA CPD accreditation documentation.
  • Compiled and edited study guides, agendas, and meeting minutes.
  • Supported student placement and departmental operations.
Junior Clerk · Katshedu Security & Projects · Jan 2021 – Jun 2022
  • Maintained bookkeeping records and office supplies inventory.
  • Processed incoming and outgoing correspondence.
  • Provided general administrative and clerical support.

Education

IT Technical Support Learnership · Skills Panda · Feb 2024
Matric (Grade 12) · Northern Academy School

Skills

Core Competencies

Leadership potential and team collaboration, Administration and office support, Customer service and communication, Time management and prioritisation, Planning, coordination, and record keeping, Microsoft Office, data entry, and computer literacy

Technical Skills

Microsoft Office Suite (Word, Excel, PowerPoint, Outlook), IT technical support and troubleshooting, Customer relationship management systems, Data entry and record management

Soft Skills

Effective written and verbal communication, Attention to detail and accuracy