Mpho Shika

1812 Protea Glen, Soweto, 1818

gigz.co.za/shikamm855

Summary

Dedicated Customer Service and Administrative Professional with over 10 years of experience in call centre and office support environments. Skilled in handling customer queries, managing administrative tasks, and ensuring smooth day-to-day operations. Experienced in CRM systems, data capturing, order tracking, and back-office support. Known for strong communication, attention to detail, and the ability to multitask in fast-paced environments.

Experience

Customer Advisor · Dash BPO · Aug 2024 – Dec 2024
  • Assisted customers with online shopping and account-related queries
  • Supported credit card applications and captured customer information accurately
Customer Service Agent · Quantanite · Sep 2023 – Aug 2024
  • Managed customer queries regarding orders and deliveries
  • Tracked packages and maintained accurate records
Customer Service Consultant · Telkom · 2022 – 2023
  • Handled inbound calls across departments and updated customer records while resolving issues
Customer Service Consultant · Vodacom · 2010 – 2013
  • Handled customer queries, processed account updates, and promoted services
Customer Service Agent & Back Office Support · Merchants · 2015 – 2021
  • Handled calls, tracked deliveries, resolved escalations, and maintained accurate system records
Customer Service Agent · MultiChoice · 2013 – 2015
  • Assisted customers with accounts and promoted services
Teacher's Assistant & Admin Support · Glenvista High School · 2021 – 2022
  • Provided administrative support, data capturing, and office assistance

Education

Matric · Topaz Secondary School · 2007
Call Centre Certificate · Cornerstone College

Skills

Core Skills

Customer Service & Client Relations, Administrative Support & Office Assistance, Data Capturing & Record Keeping, Call Centre Operations (Inbound & After-sales), Order Tracking & Logistics Coordination, Complaint Resolution & Escalations, CRM Systems (Sage, TransUnion, NAEDO), Microsoft Office (Word, Excel), Time Management & Multitasking

Technical Skills

CRM Systems, TransUnion, NAEDO Collectors, Sage, Microsoft Word, Microsoft Excel

Languages

English, Afrikaans, Zulu