Tandiswa Kave

Soweto

gigz.co.za/tandiswa2016

Summary

I seek challenging opportunities where I can fully use my skills and experience for the success of the organization.

Experience

Customer Care Specialist – Penn entertainment TSB International campaign · Aprishorebpo · Oct 2024 – Oct 2025
  • Handle customer inquiries via chat, email and calls
  • Ensure a positive and seamless customer experience
  • Understand and resolve customer issues promptly
  • Document customer interactions as required
  • Work collaboratively with team members to improve process and customer satisfaction
  • Escalations via Back Office, Zendesk and Looker systems
  • Verifications via Jumio link and Shafti systems
Customer Care Agent · iBridge Consultant Solutions (Outsourcing MTN SA) · Nov 2021 – Mar 2024
  • Provide information about products and services
  • Take orders, calculate charges, and process billing or payments
  • Review customer accounts and make changes if necessary
  • Handle returns or complaints
  • Build sustainable relationships of trust through open and interactive communication
Sales Lead Generator · Homegrown Network (Outsourcing MiWay) · Sep 2019 – Oct 2021
  • Building client relationships and achieving sales targets
  • Generating leads and providing product information
  • Negotiating deals and ensuring customer satisfaction
  • Staying up-to-date on products, industry trends, and compliance requirements
Sales Agent · Vodacom 4U, Eastgate Shopping Centre · Sep 2016 – Sep 2017
  • Engage with customers to understand their needs and provide personalized solutions with Vodacom Products and services
  • Achieve sales targets by effectively promoting and upselling cellular products, accessories, and plans
  • Deliver exceptional customer service, ensuring a positive shopping experience and customer satisfaction
  • Stay informed about the latest cellular products, services, and promotions to provide accurate and up-to-date information to customers
  • Handle customer inquiries, resolve issues, and provide after-sales support
  • Maintain a clean and organized store environment including product display and inventory management

Education

Matric · Tsomo S.S.S · 2006
Certificate · New Beginnings Academy · 2014
Pastel Accounting and Bookkeeping Certificate · Quest Computer School · 2020

Skills

Soft Skills

Listening skills, Communication skills, Problem solving skills, Time management, Attention to detail, Teamwork

Hard Skills

Technical skills, Computer literacy