Tebogo (Eugenia) Motsepa

Midrand, Gauteng

gigz.co.za/tebogokmonyamane

Summary

Detail-oriented professional with over a decade of experience across customer service, debt collection, and clerical administration. Most recently working for Group Nexus, a US-based client, through Growth Hub, handling appeals and email correspondence to international service standards. Holding a Higher National Diploma in Finance and Financial Management Services, and bringing proven strengths in CRM systems, Microsoft Office, and the handling of difficult customer interactions with empathy and professionalism. Open to opportunities in customer service, administration, and the financial department; available on-site, hybrid, and remote.

Experience

Appeals Clerk · Growth Hub, a UK company supporting Group Nexus, a US-based client · February 2024 – May 2026
  • Reviewed and processed customer appeals daily, applying client policies and regulations to reach fair, consistent decisions.
  • Managed a high volume of email correspondence, responding professionally and within agreed service-level timeframes.
  • Maintained accurate case records and ensured full compliance with company procedures.
  • Worked alongside teams in different time zones, demonstrating reliability and strong self-management.
Debt Collector · Transaction Capital Recoveries · August 2019 – May 2023
  • Recovered outstanding debts through structured calls and written correspondence, working to strict daily and monthly targets.
  • Used negotiation, active listening, and conflict resolution to secure payment arrangements on difficult accounts.
  • Built rapport with debtors to encourage long-term payment compliance rather than once-off recoveries.
  • Captured and maintained accurate account notes, payment commitments, and customer details across all interactions.
  • Worked within the National Credit Act and FAIS compliance frameworks.
  • Consistently met monthly recovery targets through disciplined follow-up and accurate record-keeping.
Cashier · Compass Group · January 2019 – July 2019
  • Handled customer payments and till reconciliation in a high-volume catering environment.
  • Provided accurate, friendly service while managing cash, card, and voucher transactions.
  • Balanced daily takings and reported variances per company procedure.
Examination Assistant · Tshwane South College · August 2018
  • Supported the administration of college examinations, including invigilation, paper distribution, and attendance records.
  • Ensured a quiet, controlled environment for candidates and adherence to examination protocols.
Customer Consultant / Cashier · Dis-Chem Pharmacies · June 2014 – August 2016
  • Joined as a Cashier and was promoted to Customer Consultant in 2015 on the basis of consistent performance and customer feedback.
  • Served customers, advised on products, processed transactions, and resolved queries.
  • Built strong customer-facing skills including communication, patience, and problem-solving.
Sales Consultant · Vodashop Midrand Boulders · February 2008 – January 2009
  • Sold mobile contracts, devices, and accessories in a target-driven retail environment.
  • Advised customers on packages, handled in-store activations, and resolved account queries.

Education

Higher National Diploma (N6), Finance and Financial Management Services · Ekurhuleni West College · 2018
National Senior Certificate (Matric) · Ivory Park Secondary School · 2007

Skills

Core Competencies

Customer Service & Client Relations, Debt Collection, Credit Control & Recoveries, Administrative & Clerical Support, CRM Systems & Data Capture, Email Correspondence & Written Communication, Negotiation & Conflict Resolution, Compliance — National Credit Act and FAIS, International Remote Work & Cross-Time-Zone Collaboration, Cash Handling, Reconciliation & Point-of-Sale Systems, Attention to Detail & Accurate Record Keeping

Technical Proficiencies

Microsoft Office Suite (Word, Excel, Outlook, PowerPoint), CRM systems for customer service and debt collection, Computerised financial systems, Email correspondence platforms and ticketing systems, Point-of-sale (POS) and cash-handling systems