Jan Teleki Sefufula

Pretoria South Africa

gigz.co.za/telesefufula1

Summary

Empathetic and results-driven customer service professional with proven experience in resolving client inquiries and building relationships. Seeking a dynamic customer-facing role to apply strong communication and problem-solving skills to enhance customer satisfaction and contribute to team success.

Experience

Customer service representative · Checkers Hyper · 3/07/2022
  • Handle high-volume incoming and outgoing calls with a friendly and professional demeanor
  • Assisted customers with their questions, providing accurate information regarding products and services
  • Followed up with customers to ensure needs are met and resolutions are confirmed, maintaining high service standards
  • Resolved customer issues efficiently, demonstrating effective problem-solving and communication skills
  • Email Management - Organize inboxes, respond to emails, unsubscribe from spam
  • Data Entry & Research - Help clients gather info, create lists, or organize files
  • Customer Support - Handle inquiries via email or chat in a professional tone
  • Troubleshoot basic issues and escalate complex matters to senior representatives
Forklift Operator · STR8 EDGE TILING · 2019/03/04 – 2022/04/22
  • Managed the loading and offloading of trucks, ensuring accurate counting of receivable stock
  • Maintained the cleanliness and organization of the receiving bay, ensuring a safe and efficient work environment

Education

Higher Certificate In Banking · University Of South Africa · 02/02/2025
Bachelors Degree In Supply chain & Operations management · University Of South Africa · 2025/01/23
Certificate General Business startup · MSC Business College · 2022/05/28

Skills

Core Competencies

Customer Relationship Management (CRM), Problem-solving & Conflict Resolution, Active Listening & Effective Communication, Time Management & Goal Setting

Technical Skills

Microsoft Office Suite, Basic Accounting, SAP Knowledge

Professional Development

Participate in training sessions to enhance product knowledge and communication skills