Themba Mbutsi

Kokstad, 4700

gigz.co.za/tmbutsi

Summary

Customer service and call centre professional with experience in outbound calling, complaint resolution, CRM systems, and client relationship management across fast-paced environments. Fluent in English, isiXhosa, and isiZulu, with a background in service, compliance, and administrative support.

Experience

Assistant Driver · Takealot · November 2025 – January 2026
  • Supported the delivery driver to ensure parcels are delivered safely, accurately, and on time
  • Loading and unloading parcels from the delivery vehicle
  • Organizing packages in delivery order
  • Assisting the driver with deliveries and collections
  • Verifying recipient names and obtaining signatures or proof of delivery
  • Handling parcels carefully to avoid damage
  • Helping navigate routes and communicating with customers if needed
  • Maintaining accurate delivery records using a handheld scanner or mobile app
Call Centre Agent · Call on Me Marketing · September 2025 – November 2025
  • Handled outbound customer calls, identified customer needs, and shared relevant product information while maintaining service quality standards
  • Built customer relationships through clear communication and accurate CRM updates
Flagman / Traffic Management Officer · Rumdel Construction · April 2025 – September 2025
  • Coordinated daily interactions with contractors, drivers, clients, and members of the public while resolving issues professionally and maintaining compliance with safety procedures
  • Supported site administration through accurate reporting and clear communication
Senior Video Editor · eNCA · September 2007 – May 2022
  • Managed multiple projects simultaneously while meeting strict deadlines
  • Coordinated with journalists, producers, and technical teams to ensure operational efficiency
  • Maintained accurate records and quality standards for broadcast content
  • Assisted with training and onboarding team members
  • Demonstrated exceptional attention to detail when handling sensitive information
  • Supported workflow management and administrative coordination across departments
Video Editor · MultiChoice · August 2007 – August 2010
  • Managed multiple deadlines and coordinated with cross-functional teams while maintaining quality standards and accurate records
  • Assisted with training and onboarding, showing the ability to support others and follow structured processes
Video Editor · eTV · August 2003 – August 2007
  • Supported workflow management and content preparation while maintaining accuracy and quality standards under pressure
  • Focus on the process discipline and reliability that transfer well to customer support work
VT Operator · The Refinery · July 2000 – August 2003
  • Supported technical workflow processes and administrative documentation in a production environment
  • Foundational experience in process support, accuracy, and coordination

Education

Bachelor of Laws (LLB) · University of South Africa (UNISA) · 2022
Practical Legal Training (PLT) · Illovo Paralegal College of Education · 2022

Skills

Customer Support

Email support, Live chat support, Customer queries, Complaint resolution

Tools

CRM systems, Microsoft Word, Excel, Outlook, Google Workspace, Zoom/Teams

Working Style

Data capturing, Tracking systems, Administrative support

Languages

English - Fluent, isiXhosa - Fluent, isiZulu - Fluent