Usivile Alulutho Madikazi

Johannesburg, South Africa

gigz.co.za/usivilealuluthom

Summary

Results-driven Account Manager with over 4 years of experience in telecommunications and ICT environments. Proven expertise in managing key accounts, driving sales growth, building client relationships, and ensuring high customer satisfaction. Strong ability to identify new business opportunities, manage sales cycles, and align solutions with client needs. Technically proficient with strong communication, negotiation, and problem-solving skills. Adaptable and collaborative team player who thrives in multicultural, fast-paced settings.

Experience

Business Development Manager · Vox Telecoms · Oct 2024
  • Manage and grow a portfolio of telecommunications clients by identifying business needs and recommending tailored solutions.
  • Drive new business development through cold calling, pipeline management, and strategic relationship building.
  • Develop Account Development Plans (ADPs), track milestones, and align deliverables with client objectives.
  • Act as primary point of contact between clients and internal teams, ensuring effective communication and service delivery.
  • Prepare and present sales and service reports to senior management, contributing to account growth and client satisfaction.
Store Manager · Alisom Communication Vodacom · Mar 2024 – Aug 2024
  • Led operational and sales activities in a telecommunications retail store, ensuring profitability and customer satisfaction.
  • Managed staff performance, training, and client service standards to drive team targets.
  • Handled escalated customer issues and negotiated resolutions to maintain long-term relationships.
Store Administrator · Alisom Communication Vodacom · Jun 2022 – Feb 2024
  • Oversaw client accounts, stock control, GRV verification, and customer data accuracy.
  • Supported sales operations by managing invoicing, client queries, and reporting.
  • Maintained accurate sales records and collaborated with internal departments to streamline order fulfillment.
IT Support Technician (Learnership) · Vodacom Foundation · Jun 2021 – May 2022
  • Provided first-line IT support, including software/hardware troubleshooting and security updates.
  • Diagnosed and resolved technical issues and documented support activities.
Chairperson · Rise Young Women's Club · Jan 2014 – Dec 2016
  • Facilitated member engagement, led initiatives, and represented organizational interests in community outreach.

Education

Diploma in Travel & Tourism · Damelin · 2019
NQF Level 4: Technical Support · MICTSETA · 2022
IT Essentials, Introduction to IoT · Cisco Networking Academy
MTCNA: MikroTik Certified Network Associate · MikroTik
Certified in Network Security and Threat Management · Sophos
GDS Systems Certification · Galileo & Travelport

Skills

Account Management

Account Management & Client Retention, Strategic Account Planning, Relationship & Stakeholder Management, Pipeline Development & Sales Cycle Management

Sales & Business Development

B2B Sales & Prospecting, New Business Development, Cold Calling, Sales Cycle Management

Industry Knowledge

Telecommunications & ICT Solutions, Retail Operations, Customer Service & Resolution

Technical Skills

MS Office Suite, CRM Tools, GDS Systems (Galileo, Travelport), IT Support, Network Security