Vongane Ringane

Montana Gardens, 0159

gigz.co.za/vonganer

Summary

Dedicated and professional customer service practitioner with extensive experience in high-volume call environments, retail customer care, and corporate service delivery. Proven ability to handle telephonic and email enquiries, capture and escalate complaints accurately, and follow up effectively to ensure customer satisfaction.

Experience

Debt Collector · Truworths Head Office · 2018 – 2023
  • Managed high call volumes and complex customer accounts
  • Maintained professionalism and composure under pressure
  • Negotiated payment arrangements and resolved disputes
  • Developed strong communication and conflict-resolution skills
Warehouse Associate · Caterpillar · 2017 – 2017
  • Worked in a large-scale distribution warehouse
  • Gained experience in time management, planning, and logistics
  • Developed technical and operational awareness
  • Ensured accuracy and efficiency in daily operations
Designer & Installation Team Leader · Lifestyle Projects (Pretoria East) · 2012 – 2015
  • Designed high-end cabinetry and interior solutions
  • Led installation teams for completed designs
  • Liaised directly with clients to ensure satisfaction
  • Strengthened leadership, coordination, and customer service skills
Sales Assistant · Cotton On · 2012 (September) – 2012 (November)
  • Provided customer service in a fast-paced fashion retail environment
  • Worked collaboratively within a team
  • Maintained store presentation and merchandising standards
Sales Assistant · 68 Bridge Street (Clothing Boutique) · 2011 – 2012 (August)
  • Assisted customers with styling and product selection
  • Maintained high standards of presentation and store appearance
  • Built rapport with regular clients
Waiter · Dros Restaurant · 2010 – 2010
  • Delivered attentive table service in a busy restaurant
  • Developed patience, customer understanding, and multitasking skills
Waiter · Wimpy · 2005 – 2006
  • Gained foundational customer service and interpersonal skills

Education

Senior Certificate (Matric) · Clapham High School · 2005
Certificate in Architectural Draughting (without Experiential Training) · Inscape Design College · 2015

Skills

Technical

Computer literate, Architectural draughting, Cabinet design, Technical drawing

Professional

Customer service, High-volume call handling, Complaint management and escalation, Debt collection, Conflict resolution, Team leadership, Client liaison

Interpersonal

Ability to work with people, Strong team player, Good interpersonal skills, Communication skills, Patience and understanding

Personal

Fast learner, Detail-oriented, Puts 100% effort to every task, Excellent geographic skills, Adaptable, Reliable transport (Code B licence)

Languages

Tsonga (Home language), Sotho, Zulu, English, Afrikaans